Delayed, not denied, high demand: Air India responds after Vir Das slams airline for making injured wife walk down stepladder
Air India responded to Vir Das's criticism regarding his wife's distressing travel experience from Mumbai to Delhi. Das highlighted the lack of wheelchair assistance and poor onboard conditions despite pre-booking services. The airline acknowledged the delayed assistance due to high demand and limited staff, expressing empathy and committing to improve passenger experience.
Air India responded to Vir Das's criticism regarding his wife's distressing travel experience from Mumbai to Delhi. Das highlighted the lack of wheelchair assistance and poor onboard conditions despite pre-booking services. The airline acknowledged the delayed assistance due to high demand and limited staff, expressing empathy and committing to improve passenger experience.
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